Why Client Experience Can Make or Break Your Success with Martine Cousineau Pouliot

Episode # 14 | Coffee & SEO Podcast

Episode Summary

Your client experience can make or break your business. A seamless, high-end client journey doesn’t just build trust—it keeps clients coming back and fuels referrals. But how do you create an efficient, elevated experience while managing everything else in your business? That’s where Martine from Streamlined by Martine comes in.

Martine is an expert in Dubsado setups and systems and has helped over 60+ business owners create smooth, automated workflows that enhance the way they serve their clients. In this episode, we dive deep into how to build a five-star client experience and which systems can help you work smarter, not harder.

What You’ll Learn in This Episode

  • Why client experience (CX) is one of the most critical aspects of your business
  • How to create a standout CX that keeps clients coming back
  • The best systems to use for a luxurious, streamlined experience
  • Why Dubsado is a game-changer for automating your workflows
  • Where to start if you want to elevate your CX today

If you’re a service provider, photographer, or creative entrepreneur, this episode will give you practical, easy-to-implement strategies to improve your systems and impress your clients!

Meet Our Guest: Martine from Streamlined by Martine

Martine is a mom of three, travel enthusiast, enneagram 3, swim-training lover, and an entrepreneur passionate about helping others be more efficient, gain more time, and achieve financial freedom. As the owner of Streamlined by Martine, she has spent the past four years helping business owners optimize their systems and enhance their client experience.

Martine’s Signature Offer: Dubsado VIP Week – Full Dubsado Setup
Grab Martine’s Freebie: How to Get Started with Dubsado – Set Up Your Inquiry Process

Follow Martine:
Instagram: @streamlinedbymartine
Website: streamlinedbymartine.com

Resources & Links

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I know how it feels to be stretched thin, trying to juggle all the things – marketing, sales, content creation, all while trying to serve your clients well. I’m here to simplify your life and handle all things SEO!

With years of experience helping service providers and creatives get found online, plus four websites of my own—including my photography business that generates all its leads from Google—I know how to turn your website into a client magnet. I’m the SEO expert you can trust to make your business visible.

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